“Texas Tough” McKay Law

Magnolia Slip and Fall Accident Attorney

A slip and fall sounds minor until it happens to you. Broken bones, head injuries, back and neck injuries — these are the real consequences of a condition the property owner should have fixed. At McKay Law, we advocate for slip and fall victims throughout Magnolia, pursuing the property owners whose carelessness caused preventable injuries. If you were injured at a retail store, a entertainment venue, an apartment complex or parking lot, or a common area, our committed trial lawyers are ready to fight for the compensation you deserve.

Our firm takes on slip, trip, and fall cases throughout Magnolia and the surrounding East Texas communities, representing people injured by liquid hazards left unaddressed, spilled food or drinks in store aisles, raised or broken tiles, uneven pavement, defective staircases, inadequate lighting in stairwells or parking areas, ice, water, or weather-related hazards, loose rugs or floor mats, and other preventable hazards. Armed with a thorough command of Texas premises liability law and the invitee-licensee-trespasser framework, we build cases designed to establish what the owner knew or should have known. The heart of every slip and fall case is notice — did the property owner know about the hazard before you fell? Insurance companies fight these cases hard — arguing you weren’t paying attention, that the hazard was “open and obvious,” or that surveillance footage tell a different story. We work tirelessly and build the evidence your case needs. With a track record of substantial settlements against major retailers and their insurers, we fight relentlessly to help you move forward. Let our family help yours.

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Magnolia Slip and Fall Accident Law Firm | McKay Law

A fall on unsafe property can leave lasting harm in a single moment. In one moment you’re shopping at a public place in Magnolia, TX, and moments later you’re coping with debilitating harm, mounting hospital bills, aggressive insurance adjusters, lost wages, and questions you never expected to ask. McKay Law advocates for slip and fall victims and their families all over Texas, walking them through every phase of the personal injury claims process with clarity and purpose. Whether your fall resulted from a wet or slippery floor, tracked-in rainwater, damaged carpeting, unsecured floor mats, cracked or uneven sidewalks, broken steps, inadequate lighting, cluttered aisles, damaged parking surfaces, or lack of warning cones, our attorneys dig deep into the evidence—store records, security camera video, maintenance and cleaning logs, prior complaints, scene documentation, and witness accounts—to prove exactly how the property owner or business caused your injuries.

Effective legal advocacy demands more than trial skills—particularly when overcoming common defenses used against fall victims. At McKay Law, we understand the full weight a dangerous fall incident places on your body, your finances, and your family’s sense of security—particularly because these accidents frequently result in serious orthopedic harm. That’s why we pair strong legal advocacy with real empathy, staying with you from your first conversation through the final outcome. Property owners, businesses, and their insurers are skilled at reducing settlements, claiming the hazard was “open and obvious”, destroying surveillance footage, disputing the timeline, and pointing fingers—we are equally skilled at pushing back. Our firm holds reckless landlords, retail stores, restaurants, grocery stores, management companies, and insurance carriers fully accountable under Texas law, giving injured people in Magnolia, TX the outcomes and peace of mind they deserve.

Every client we represent deserves the maximum compensation the law allows—especially when slip and fall injuries can cause permanent disability. That means fighting for compensation for emergency care, ongoing medical treatment, surgeries and rehabilitation, rehab services, mobility aids, lost earnings, reduced ability to earn, pain and suffering, psychological suffering, and the long-term consequences of your injuries. While we take care of the investigation, negotiation, and litigation—including obtaining cleaning and maintenance logs before the property owner can claim it no longer exists—you focus on getting better. If you’ve been injured in a slip and fall in Magnolia, TX, contact McKay Law—we’ll fight for your rights and help you take the next step forward with confidence.

Understanding Slip and Fall Accident Claims in Magnolia, TX

The average person dismiss a slip-and-fall as awkward — until the injury turns out to be severe. A broken hip, a torn rotator cuff, a herniated disc, a traumatic brain injury from striking the head on the way down — none of these are minor problems, and none of them go away on their own. For older adults, a single fall can trigger a permanent decline in mobility and independence. And in case after case, the danger that caused the fall was something the property owner knew about — or should have known about — and didn’t fix. If you or a family member was hurt in a slip-and-fall in Magnolia, TX, Texas law may open a path to compensation, though the path is narrower and more technical than most people realize.

What Makes These Cases Tough

At a glance, a slip-and-fall claim sounds simple: you fell on someone’s property, they should pay. In Texas, the reality is considerably more complicated. These are some of the most aggressively defended personal injury claims in the state, and insurance companies count on injured people not knowing the rules.

You Have to Prove the Owner Knew — or Should Have Known. It’s not enough to establish that a hazard existed. Texas law requires you to show the property owner had actual or constructive knowledge of the dangerous condition and didn’t to address it.

“Open and Obvious” Is a Favorite Defense. If the hazard was plainly visible — a large yellow spill, an obvious hole in the sidewalk, a cord stretched across a walkway — the defendant may argue they had no duty to warn about something any reasonable person would see and avoid.

Comparative Fault Gets Weaponized. Defense lawyers reliably argue that the injured person wasn’t watching where they were walking, was distracted by a phone, or was wearing inappropriate footwear — whatever it takes to shift blame from the property to the person who fell.

Evidence Disappears in Days. The spill gets mopped. The broken floor tile gets replaced. Surveillance footage gets overwritten on short cycles. The incident report — if the store even wrote one — gets buried in a risk management file.

The Hazards Behind Most Falls

Most slip-and-fall claims in Magnolia, TX come down to a handful of recurring hazards:

  • Wet or freshly mopped floors without warning signs
  • Spilled liquids in grocery stores, big-box retailers, and restaurants
  • Leaking refrigeration units and coolers
  • Uneven tile, flooring transitions, or worn carpet
  • Cracked sidewalks, parking lots, and entryways
  • Poor lighting in stairwells, garages, and walkways
  • Icy or wet entry mats not changed or maintained
  • Loose handrails or missing handrails on stairs
  • Clutter and merchandise left in aisles
  • Cords and cables stretched across walking paths
  • Broken or uneven stairs
  • Potholes and ruts in parking lots
  • Recently waxed floors without warning
  • Rainwater tracked inside without adequate mats or caution signs

The common thread is a property owner or employee who either created the hazard or neglected to address one they knew about.

How Texas Law Governs Slip-and-Fall Claims

Slip-and-fall claims in Magnolia, TX are shaped by Texas premises liability law — the Texas Civil Practice and Remedies Code and decades of common-law doctrine. Several principles dominate:

The Four Elements. To succeed, the plaintiff must show (1) the owner or occupier had actual or constructive knowledge of a condition on the premises, (2) the condition posed an unreasonable risk of harm, (3) the owner or occupier did not exercise reasonable care to reduce or eliminate the risk, and (4) that failure proximately caused the injury.

Actual vs. Constructive Knowledge. “Actual knowledge” means someone at the business directly knew about the hazard. “Constructive knowledge” means the hazard existed long enough that a reasonable owner should have discovered it. Texas courts call this the “time-on-floor” question, and it’s where most slip-and-fall cases are won or lost. A puddle that existed for five minutes is hard to pin on the business. The same puddle, with shopping cart tracks through it and footprints around it, suggesting it had been there for an hour, tells a very different story.

Your Visitor Status Matters. Texas law divides visitors into three categories — invitee, licensee, and trespasser — and the duty owed depends on which category you fall into. A customer at a business is an invitee and is owed the highest duty. A social guest at a home is a licensee and is owed a lesser duty. A trespasser is owed the least.

Modified Comparative Fault. Texas follows a “51% bar rule.” If the injured person is found more than 50% at fault, recovery is blocked. Below that, damages are reduced by the injured person’s percentage of fault. This is where insurers push hardest.

Damage Caps. Most compensatory damages are uncapped. Punitive damages are subject to statutory limits. Claims against governmental entities — falls at public schools, courthouses, or city sidewalks — are governed by the Texas Tort Claims Act, which imposes damage caps and short notice deadlines.

Common Slip-and-Fall Locations

After handling slip-and-fall cases for clients across East Texas, certain settings produce injury claims over and over:

  • Grocery stores and supermarkets (spills, leaking produce mist, wet entryways)
  • Big-box retailers like Walmart, Target, and home improvement stores
  • Restaurants and fast-food establishments (kitchen spills, wet bathroom floors)
  • Hotels and motels (pool decks, lobby entryways, bathroom floors)
  • Apartment complexes (broken stairs, poor lighting, uncleared walkways)
  • Office buildings and commercial lobbies
  • Gas stations and convenience stores
  • Gyms and fitness centers
  • Parking lots and parking garages
  • Hospitals and medical offices
  • Nursing homes and assisted living facilities
  • Public buildings and government offices (triggering Tort Claims Act issues)
  • Private homes (often resolved through homeowner’s insurance)

The Injuries That Follow

Slip-and-fall injuries are often more serious than people assume — especially for elderly victims. The injuries we see most often include broken hips, wrists, ankles, and elbows; traumatic brain injuries from striking the head; herniated and bulging discs; torn rotator cuffs and other shoulder injuries; knee injuries including meniscus tears and ACL damage; facial fractures and dental injuries; spinal cord injuries in severe cases; and chronic pain syndromes that develop long after the initial trauma.

For adults over 65, a hip fracture from a fall carries a significantly elevated mortality risk in the year that follows — a reality that makes properly valuing these cases critical.

Proof Is Everything

Slip-and-fall cases are decided on evidence that often starts disappearing the moment it’s created. The most valuable evidence includes surveillance footage (many businesses overwrite within 7 to 30 days, sometimes less), incident reports filed by staff or management, photographs of the hazard and the scene at the time of the fall, the footwear worn at the time, witness names and statements, maintenance and cleaning logs (which often show how often and when floors were inspected), prior complaint records, prior incident reports involving similar hazards, medical records documenting the injuries and causation, and — where relevant — expert analysis from safety engineers, human factors experts, or flooring specialists.

The difficulty: most of this evidence is controlled by the property owner, and routine business practices destroy or discard it quickly. A preservation letter sent by an attorney in the first days after a fall can be the difference between having proof and losing it.

What to Do After a Fall

What happens in the first day after a fall significantly affects any later claim. When possible:

  • Report the fall to the manager or property owner immediately and insist on an incident report — ask for a copy
  • Photograph the hazard from multiple angles before anyone cleans it up
  • Photograph your footwear
  • Document the exact location and time
  • Get names and phone numbers from any witnesses
  • Seek medical attention, even if you think you’re “just sore” — many serious injuries don’t present symptoms for hours or days
  • Preserve any clothing or items damaged in the fall
  • Avoid giving a recorded statement to the property’s insurer before consulting an attorney
  • Do not post about the fall on social media
  • Keep every medical bill, pharmacy receipt, and appointment record

Statute of Limitations

Texas generally sets a two-year statute of limitations on slip-and-fall claims, measured from the date of the fall. Miss that deadline, and the right to recover is almost always gone — permanently. Here’s the wrinkle: falls on property owned by a governmental entity — a city sidewalk, a county building, a public school, a public hospital — are governed by the Texas Tort Claims Act, which requires written notice of the claim well in advance, often within six months or less. Many municipalities have their own charter-based notice rules that are shorter still. Missing a notice deadline under the Tort Claims Act can end an otherwise strong case at the gate.

What the Right Lawyer Brings

Slip-and-fall cases look simple from the outside — until you try to handle one. Retailers, apartment management companies, nursing home chains, and their insurers have defense playbooks polished over thousands of claims. They know the “open and obvious” defense, they know how to question whether the hazard existed long enough to establish constructive knowledge, and they know how to turn a customer’s fall into an argument about the customer’s own inattention. They frequently offer quick settlements before the full medical picture — including future surgeries, chronic pain management, and lost earning capacity — has come into focus.

An experienced Magnolia slip-and-fall attorney rebalances that dynamic. The right lawyer will send preservation letters immediately to protect surveillance footage and incident reports, investigate the property’s history of similar falls, obtain cleaning and inspection logs, identify every potentially liable party (property owner, operator, tenant business, cleaning contractor, maintenance company), bring in safety engineers or human factors experts when warranted, document the full long-term cost of the injuries, and refuse to accept a settlement that doesn’t account for the true value of the case.

If you or someone you are close to was hurt in a slip-and-fall in Magnolia, TX, don’t wait for the insurance company’s first offer. Call an experienced slip-and-fall attorney as soon as you can for a evaluation of your case — before evidence disappears and critical deadlines slip by.

Slip and Fall Injury Attorney in Magnolia: Focused Legal Support from Lindsey McKay

A brief slip can transform a life. When a slick floor, a leaking cooler, or an unmarked slippery spot causes a serious fall, the person who fell rarely walks away unchanged. Healthcare bills begin arriving before the swelling goes down. What should have been a short outing becomes weeks of missed work. The regular paycheck disappears while recovery stretches on for weeks or months. And behind all of it is the silent, draining burden of emotional trauma that does not show up on any X-ray.

For people across Magnolia who find themselves living through this kind of sudden upheaval, the path forward often feels impossible to navigate alone. They deserve someone fighting for them who recognizes what they are up against, sees them as a human being rather than a file number, and is willing to fight hard for the recovery they deserve. Lindsey McKay has structured her law practice around precisely this type of advocacy, representing those injured in falls across Magnolia with a combination of real understanding and substantial legal skill.

Representation Built Around the Client

Numerous law practices claim to be client-focused. What really makes Lindsey McKay’s work different is how consistently that promise holds up in practice. She approaches each case knowing that behind all the paperwork, medical charts, and insurance documents, there is an actual person working to rebuild their life. Her client might be a mother or father concerned about supporting their children, a customer hurt while simply running errands at a store, or a retired person whose peaceful life has been upended by a fall they never saw coming.

Rather than rushing through intake and pushing a generic strategy onto every file, McKay takes time to listen. She wants to learn the facts, what her client has endured, and what recovery needs to look like for that particular family. Only then does she build a legal strategy designed around those specific circumstances.

This client-first approach equally shapes how she keeps in touch. Clients should never have to wonder what is happening with their case or have to track down their own lawyer for news. McKay keeps her clients informed through every phase of the process, explaining developments in plain language and ensuring every question receives a response. That kind of steady, truthful communication creates the confidence that sustains a case across months, even years, of legal work.

The True Scope of Harm from a Slip and Fall

Slip and fall accidents come in many different forms. Some feature wet surfaces at supermarkets where liquid spills have no warning signs. Some are falls on recently cleaned floors in restaurants, leaky refrigeration units, or rainwater at store entryways, where a lapse in warning or cleanup causes a major fall. Iced-over walkways, slippery stairs, freshly waxed floors without notice, and spills near drink dispensers all carry their own particular dangers. What they share is that a property owner or operator failed to keep the floor safe for visitors. Under Texas law, property owners and businesses have a duty to use reasonable care to make their premises safe for customers and visitors, and when that duty is breached, the results are usually catastrophic.

Traumatic brain injuries, spinal cord damage, broken bones, hip fractures, torn ligaments, and permanent disfigurement are common injuries suffered by slip and fall victims. Falls, in particular, can be life-altering for older adults, sometimes leading to ongoing mobility difficulties or far worse outcomes. According to the CDC, falls are the leading cause of injury-related death among adults over 65. But the initial emergency room charge is almost never the last expense. Recovery commonly lasts for months or years, encompassing operations, rehab, medical equipment, home modifications, and long-term care. Some victims never go back to their prior jobs. Others lose the ability to live independently.

McKay takes the time to catalog the entire extent of her clients’ damages. That means going past the initial invoices to account for future medical needs, rehab expenses, compromised future income, bodily pain and mental suffering, and the wider decline in life quality. Texas law allows recovery for all of these categories of damages, but only when they are properly documented and presented. Her thorough approach is designed to guarantee no detail is forgotten.

The psychological fallout warrants equal careful treatment. Fear of falling again, nervousness in busy areas, depression, post-traumatic stress, and strained relationships are all common among slip and fall survivors. These are not soft or secondary injuries. They are genuine injuries that warrant genuine recovery, and McKay works to ensure they are properly valued in every claim she handles.

Guiding Clients Through a Complicated Legal System

Slip and fall cases in Texas are not simple. Establishing a slip and fall case usually means demonstrating the owner was aware or should have been aware of the hazard, had a reasonable opportunity to fix it or warn about it, and neglected that responsibility. Demonstrating the duration of a spill or whether employees had recently checked the area is frequently the deciding factor in these cases.

On the other side, companies and their insurance providers typically react forcefully. They often have adjusters and defense attorneys at the location within hours of a fall, laboring to construct a story that shifts blame to the victim. They may claim the hazard was “open and obvious” or that the victim wasn’t paying attention. Under Texas’s modified comparative responsibility doctrine, any percentage of fault assigned to the victim diminishes their compensation, and if the victim is found more than 50% at fault, they recover nothing. Meanwhile, injured parties are typically still hospitalized. The push to settle fast, before the full extent of injuries is known, can be overwhelming. Inadequate offers frequently come disguised as kindness.

Cutting through that pressure requires an attorney who understands the terrain. McKay is well-versed in Texas premises liability law, comparative fault principles, and the safety standards that apply to businesses and property owners. She knows what surveillance video, inspection records, and cleaning schedules ought to display, what company policies usually mandate regarding hazard detection and cleanup, and how to challenge the “open and obvious” and comparative fault defenses that frequently arise. She stays current on legal developments that might affect her clients’ cases.

Her investigative process is thorough and structured. She works with safety engineers, flooring experts, medical professionals, and vocational economists to build cases that hold up under scrutiny. Evidence gets preserved carefully, including security camera footage, accident reports, inspection records, cleaning schedules, site photos, and witness accounts. When settlement talks work out, that groundwork pushes values upward. When a case has to go to trial, that same preparation is what wins verdicts.

A Hometown Lawyer with Firsthand Local Knowledge

Magnolia has its unique collection of grocery stores, big-box chains, restaurants, and malls where falls happen. Each comes with its own risks, common hazards, and cleaning protocols that apply. McKay’s understanding of the local area means she understands how community businesses operate, what safety regulations apply, and how nearby courts handle these cases.

That local knowledge matters. So does her commitment to honest, principled work. McKay tells clients the truth about their cases, including the obstacles. She avoids commitments she cannot honor. What she offers instead is candid assessment, careful preparation, and steady effort on behalf of her clients.

Taking Fast Action Is Crucial

If you or a family member has been hurt in a fall at a store or business in Magnolia, the decisions made in the first days after the fall can shape the entire case. Texas imposes strict time limits on personal injury claims, and important evidence can vanish fast. Camera recordings can be erased, sometimes within just days. The hazard is eliminated and the scene is returned to normal. Inspection records and cleaning schedules can be lost or modified. Bystanders move away or lose their recollections. Workers move on and become tough to track down.

Meanwhile, the company’s team is already busy constructing their version of events. The quicker you have your own attorney looking into things, preserving proof, and alerting the liable parties, the more solid your case becomes.

Lindsey McKay offers compassionate, informed legal guidance to help slip and fall victims understand their rights and think through their options. Approaching a case properly means more than processing paperwork and waiting for a settlement proposal. It means advocating for the honor, health, and financial safety of the injured individual. With McKay handling the legal fight, clients can focus on healing while she works on holding responsible businesses, property owners, and their insurance companies accountable for the harm they caused.

The Six Most Common Reasons Slip and Fall Injuries in Magnolia

Slip and fall injuries are one of the most common types of personal injury claims in Magnolia and across the country. Despite the deceptively simple name, these falls can cause severe injuries — broken hips, wrist fractures, traumatic brain injuries, spinal damage, and even fatalities, especially among older adults. Regardless of whether you’re a lifelong resident of Magnolia or simply visiting, being aware of what causes most slip-and-fall accidents can allow you to stay alert, protect yourself, and know what to do if you’re ever injured. Here are the six most common factors in slip-and-fall accidents in Magnolia.

1. Wet Floor Hazards

Wet floors are the leading cause of slip-and-fall accidents in Magnolia. Grocery store aisles where a drink has spilled, freshly mopped restaurant floors without warning signs, water tracked in from rainy weather, leaking refrigerator cases, and wet bathroom tiles all cause serious falls every day. Property owners have a legal obligation to clean up spills right away and warn visitors about wet surfaces — and when they don’t, they can be held accountable for resulting injuries.

Stay safer: Watch for warning cones, walk slowly on shiny or freshly cleaned surfaces, and report spills to staff when you see them.

2. Uneven Flooring and Damaged Walkways

Cracked sidewalks, uneven pavement, raised tiles, torn carpeting, loose floorboards, and potholes in parking lots cause a sizable number of falls in Magnolia. Older neighborhoods and strip malls where maintenance has been neglected are particularly prone to these hazards. Even a half-inch difference in surface height can catch a toe and send someone sprawling — and property owners are responsible for keeping walking surfaces in safe condition.

Protect yourself: Watch where you’re walking particularly in parking lots and older commercial areas, and report damaged flooring to property management in writing.

#3 Inadequate Lighting

Inadequate lighting turn otherwise manageable hazards into serious dangers. Stairwells with burned-out bulbs, parking garages with broken overhead lights, dimly lit restaurant entrances, and unlit apartment walkways all contribute to falls in Magnolia. When people can’t see the surface in front of them, they’re far more likely to misjudge a step or miss a change in elevation. Property owners have a duty to maintain sufficient lighting throughout their premises.

Stay safer: Use a phone flashlight in dim areas, avoid poorly lit shortcuts, and report burned-out lights to property managers.

4. Stairway Hazards

Staircases are involved in a outsized share of serious fall injuries because the consequences of falling down stairs are typically far worse than a flat-surface fall. Missing or loose handrails, uneven step heights, worn or torn carpet runners, inadequate lighting, and wet or slippery treads all contribute to stairway accidents in Magnolia. Building codes require specific standards for stair construction and maintenance, and violations of those codes commonly support premises liability claims.

Protect yourself: Always use handrails when available, take stairs carefully when carrying items, and avoid distractions like your phone while descending.

5. Rain and Ice on Surfaces

Magnolia weather can create rapidly changing slip-and-fall hazards. Heavy rain brings water tracked onto tile floors and slippery wet surfaces outside building entrances. Occasional ice storms and freezing rain create dangerous conditions on sidewalks, parking lots, and stairs — especially in areas that seldom see winter weather. Property owners have a responsibility to address weather-related hazards within a reasonable time, including putting out mats, clearing walkways, and posting warnings.

Stay safer: Wear appropriate footwear during wet or icy weather, take extra care on slick surfaces, and use handrails wherever they’re available.

6. Obstacles and Debris

Merchandise left in grocery store aisles, boxes blocking warehouse walkways, loose cords across floors, trash and debris on sidewalks, and construction materials left in pedestrian areas all cause trips and falls in Magnolia. Retail stores are particularly prone to these claims when employees restock shelves during busy hours or leave pallets and ladders in aisles. Property owners are responsible for keeping walking paths clear or clearly marked when obstructions can’t be avoided.

Stay safer: Stay alert in busy stores during restocking hours, watch for cords or boxes on the floor, and report tripping hazards to staff or management.


Steps to Take After a Slip-and-Fall

Slip-and-fall cases frequently come down to evidence, and evidence disappears fast. Wet floors get mopped up, warning cones get moved, and broken tiles get repaired — sometimes within hours of an accident. If you fall: report the incident to the property owner or manager right away and ask for a written incident report, take photos of the hazard and your injuries before anything changes, get contact information from any witnesses, save the clothes and shoes you were wearing, and seek medical attention even if you feel okay — head and spinal injuries aren’t always obvious right away. Texas law generally gives slip-and-fall victims two years from the date of injury to file a claim, but early action makes a difference because evidence fades fast.

Magnolia, TX  Slip and Fall Accident Law Firm
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What rights do I have in Magnolia after a personal injury

What rights do I have in Magnolia after a slip and fall accident

Right to seek compensation. If someone else’s negligence caused your injury, you can pursue damages for medical bills (past and future), lost wages and lost earning capacity, property damage, pain and suffering, mental anguish, and in some cases punitive damages if the conduct was grossly negligent.

Statute of limitations. Texas generally gives you two years from the date of the injury to file a lawsuit (Texas Civil Practice & Remedies Code §16.003). Miss it and you usually lose the right to sue entirely. Claims against government entities have much shorter notice deadlines — often six months or less.

Modified comparative fault (the “51% bar rule”). Texas reduces your recovery by your percentage of fault, and if you’re found more than 50% at fault, you recover nothing.

Right to refuse to give a recorded statement to the other party’s insurance company. You’re not obligated to, and it’s often wise not to without legal advice.

Right to your own medical care and records, and to choose your own doctor (outside of workers’ comp situations, where rules can differ).

Right to negotiate or reject settlement offers. Initial insurance offers are typically low; you’re not obligated to accept.

If it’s a car accident: Texas is an at-fault state, so the at-fault driver’s insurance is primarily liable. Minimum liability coverage is 30/60/25.

If it’s a work injury: Texas is unusual in that employers can opt out of workers’ comp. If your employer carries it, your remedies are generally limited to the WC system; if they don’t, you may be able to sue them directly.

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